About us: Quality Assurance

We take the quality of our service very seriously.  Therefore, as well as being an SQA approved centre and complying with the quality assurance framework set about by them, we also conduct regular reviews of both our trainee’s progress but also of the delivery of our training programmes. This is done by:

• Producing regular progress reports on trainees, where appropriate, to referring agencies.
• Attending reviews set up by statutory agencies.
• All trainers completing session reviews on all training sessions with trainees. These detail weekly progress with specific reference to the 4 Capacities of the Curriculum for Excellence.
• All curriculum programmes run for 10 weeks. At the end of this period, individual progress, trainee satisfaction and general delivery are all reviewed.
• We work closely with East Ayrshire Advocacy Service in order to ensure that trainees who attend feel confident that their views and feeling are listened to and understood. As a neutral service EAAS are best placed to do this. They operate a drop-in service once a fortnight at Ucan and also represent the views of trainees at our board meetings.
• Ucan carries an annual evaluation of its service within which the views and opinions of both trainees and, where appropriate, families and carers are sought. A copy of the 2014 report is available on request.

Finally, Ucan operate clear policies and procedures in relation to:

• Equal Opportunities
• Health & Safety
• Complaints
• Whistleblowing
• Conduct & Behaviour
• Data Protection

These apply to both staff and trainees and importantly are underwritten by Royal Bank of Scotland’s Mentor Scheme of which Ucan is a member.  This ensures that these are also regularly monitored and updated in line with current legislation.

(Details of any of these policies are available on request.)